Shipping Policy

SHIPPING is provided via USPS First Class mail. All other forms of shipping will be an additional charge. Additional shipping may include USPS Priority Mail, UPS, FedEx and/or private carrier. 

 

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

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If an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

 

WHEN WILL I RECEIVE MY ORDER?

 

Due to the popularity of our offers, please allow an estimated 2-4 weeks for your order to arrive at the desired location.  In other countries can take an estimated 2-6 weeks due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.

 

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

 

Postage-free orders are provided by USPS First Class Mail. These orders are not insured and do not provide tracking. All orders sent with Priority Mail, UPS, and FedEx have insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize! The postal service is out of control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund policy for when these might apply to shipping situations.

 

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

 

The prices displayed on our site have tax included in USD, which means you may be liable to pay for additional duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

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If there are any other questions or concerns please feel free to reach out to us at jadeluxuryhairco@gmail.com or Give us a call at (256) 384-5064

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